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At TeslaFridge, we would like to ensure that your shopping experience is unsurpassed, even for a return. We realize that for whatever reason, you may decide to return your purchase.
Please return it as following:
Ship to: TeslaFridge- return
Address: 4118 Valley Blvd, Walnut, CA 91789, United States
With the return parcel, please attach: Your order ID and reason for return as well as MRA # if applicable.
You will receive a refund/e-mail notification when processing your request within 48 hours upon receipt of the return.
Refunds are made to the bank account associated with the card used for the purchase. If the expiry date of the card has passed, your new card will automatically be assigned to the same bank account used for your purchase, and the refund will be processed successfully.
Similarly, if you made the payment via Paypal, the amount will be credited back to the associated bank account.
However, if you have requested the closure of your bank account, please contact Customer Service via the contact form to resolve the situation.
For new, undamaged, and unmodified products, TeslaFridge offers a 30-day refund policy.
Products returned outside of 30 days require special authorization. Any return submitted for a refund will be subject to a 10% restocking fee and shipping costs.
In the case of product modification, TeslaFridge will not accept your return as it voids our warranty policy. If you send us a modified product for a refund, the product will be returned to you at your expense.
Please Note that TeslaFridge will waive the 10% restocking fee and pay the shipping costs of the returned item(s) for the following reasons: carrier damage, defective product, product inconsistent with advertisements, incorrect product, or for extra product you did not order. For any other reasons, customers are responsible for shipping and restocking fees.
At TeslaFridge , we value our customer relationships. Therefore, we offer you a brief explanation for our restocking fee. All customer return items must be inspected and tested by our Technical Support and Engineering departments for performance and continuity before they can be restocked for sale. This fee is not a simple handling fee, but an attempt to cover the labor costs involved with customer returns.
If there is any issue with your product, please contact our Tech Support at Team@teslafridge.com. Our team will assist you in troubleshooting your product.
In the event a replacement is necessary, we would process the replacement according to our warranty policy. We will arrange for return shipping of the old part/item. Once the part/item has been received and inspected, we will ship the replacement part/item. If damage occurs due to improper handling during the setup or installation whether done professionally or by the customer, then the product is no longer eligible for replacement or refund.